uk9i's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how uk9i collects, uses, and protects your information.
Introduction and Scope of the Policy
uk9i is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") informs you of how uk9i collects your personal information, the purposes for which that information is used, who it may be shared with, and the measures we take to protect your information.
This policy applies to the following:
- When using the uk9i website (uk9i.cam) and all its sub-pages
- During the account registration and login process at uk9i
- When playing any game including live casino, slots, or cricket betting
- When contacting our customer support team
- When making financial transactions through bKash, Nagad, Rocket, or Upay
We promise that your information will never be sold or transferred to any unauthorized third party.
What Information We Collect
uk9i collects various types of information to provide its services. This information is divided into two main categories:
2.1 Information Provided Directly
Information is collected when you voluntarily provide it to our platform. This includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment method details (such as bKash or Nagad number)
- Bank account information (where applicable)
- KYC documents required for identity verification
- Messages sent to the support team via live chat or email
2.2 Automatically Collected Information
Some information is collected automatically when you use our site:
- IP address and device type
- Browser type and version
- Date, time, and duration of site visits
- A log of which pages were visited
- Game play history and transaction records
- Information obtained from cookies and similar tracking technologies
Purpose of Information Use
uk9i uses your information only for specific and legitimate purposes. We use your information for the following reasons:
3.1 Account Management
Your information is used to create and manage your uk9i account, verify your identity, and help you log in to the platform. Age verification is an essential process to prevent those under 21 from using the site.
3.2 Processing Financial Transactions
We need your information to complete your deposits and withdrawals. This information is used to ensure secure transactions through bKash, Nagad, Rocket, and Upay and to prevent fraud.
3.3 Providing Customer Service
Our 24/7 live chat support team uses your information to provide you with the best service in Bengali. It may be necessary to view the history of previous communications to resolve your issues and answer your questions.
3.4 Security and Fraud Prevention
We analyze information to detect suspicious activity, prevent unauthorized access, and comply with anti-money laundering (AML) policies.
3.5 Fulfilling Legal Obligations
Information may be used to meet applicable legal requirements, respond to requests from regulatory bodies, and resolve legal disputes.
Information Sharing and Third Parties
uk9i does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum necessary information is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Service Providers: Limited information may be shared with SSL encryption and infrastructure service providers for the secure operation of the site.
- Legal Authorities: Information may be provided to relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention Agencies: Information may be shared with relevant agencies to prevent financial crime.
Information Storage and Security
uk9i adopts industry-standard technical and organizational measures to ensure the security of your information.
5.1 Technical Security Measures
- All data transfers are secured using 256-bit SSL encryption technology
- Sensitive information is stored on servers in encrypted form
- Firewall and intrusion detection systems are active at all times
- Regular security audits are conducted
- Two-Factor Authentication is available
5.2 Data Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal compliance and fraud prevention purposes. This period is generally up to five years from the date of account closure.
5.3 Employee Access Controls
Only authorized uk9i staff may access your information, and this access is used only for necessary work. All staff are bound by strict confidentiality agreements.
Cookies Policy
Cookies and similar technologies are used on the uk9i website to improve your experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary to ensure the basic functionality of the site and to maintain your login session.
- Functionality Cookies: Used to remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to monitor site usage and improve our services.
- Security Cookies: Used to detect fraud and unauthorized access.
You can control cookies by changing your browser settings. However, disabling certain cookies may prevent some site features from working properly.
Your Rights and Choices
You have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If your account contains incorrect or incomplete information, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible if there are legal obligations.
- Right to Object to Processing: You may object to your information being used for marketing purposes.
- Right to Data Portability: You may request a copy of your information in a structured format.
Protection of Minors
uk9i provides services only to those aged 21 or over. We do not knowingly collect personal information from any minor.
Age verification is a mandatory process during account registration. If we believe a user is under 21, we will immediately suspend that account and delete any information collected.
If a parent believes their child has provided information on our platform, please contact our support team immediately.
Policy Changes and Updates
uk9i may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- By publishing a notice in a prominent place on the website
- By sending a notification to your registered email
- By changing the "Last Updated" date at the top of this page
Continued use of the site after a policy update will be considered acceptance of the revised policy. If you have any questions about the changes, please contact our support team.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, you can contact us in the following ways:
Our privacy team will generally try to respond to your email within 3 working days. For urgent matters, immediate assistance is available via live chat.